Our face masks are hand crafted and undergo strict quality control measures before packing. However, in the unlikely event that your mask is found to be defective or not as described please do not hesitate to contact us within 14 days of having placed your order. We will find a solution!

You can e-mail us at admin@beautiful-masks.co.uk or use the contact form on this website. Please attach a photo of the mask if possible as this will help us to resolve your issue more quickly.

Please note that due to hygiene reasons we cannot accept returns for items that are not faulty. Therefore, please double check that you have selected the correct size and design before placing your order. If you should accidentally order the wrong item there is usually a short time frame of a couple of hours between you hitting that button and us packing the order. You can try to contact us and let us know so that we can change your order.